Disclosure of personal information

Except as otherwise set out herein, we will not disclose, trade, rent, sell or otherwise transfer personal information about our clients to any third party. Furthermore, all of Cognibox’s suppliers sign and consent to a non-disclosure agreement regarding all your informations. Our suppliers agree not to disclose any Cognibox or Cognibox’s clients’ information, documents or data to any third party, whether directly or indirectly.

Service Providers: We may transfer your personal information to third parties who provide services on our behalf, such as payment processing. Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.

These service providers are subject to non-disclosure agreements and other legal restrictions that govern their use of the information which they access through us. These providers are not authorized to use or disclose personal information for any purpose other than to provide services on our behalf or as otherwise required by applicable law.

Legal: We and our service providers must disclose your personal information in response to a search warrant or any other legally-valid inquiry or order, or to an investigative body in the case of a breach of an agreement or breach of law, or as otherwise required by applicable law.

Security of personal information

We understand that our clients and website visitors trust us to protect their personal information. We take this task seriously. This is why we have implemented all necessary measures to safeguard the personal information in our custody and under our control, including by providing access to said personal information only to employees and authorized service providers who require this information for the purposes described in this Privacy Policy. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and under our control.

We collect this information simply to offer you a useful service that adequately responds to your needs. It is important to note that partners or advertisers are never granted access to information relating to our clients, and that only Cognibox can access the information you have provided to us. Should we ask you for any additional information for any other reason, you would automatically and explicitly be advised of the reasons behind the request, at the time the request is made. No personal information will be made available to third parties without your explicit prior consent. Furthermore, we wish to inform you that all personal information collected through this site is saved on private servers which are not accessible to the public.

For increased security, you must protect access to your online account by selecting a password of your choosing. We urge you not to disclose your password to anyone. When you create a password, use at least eight characters, preferably a combination of letters and numbers. Avoid using dictionary words, your name, your email address, or any other personal information which is easily obtainable. It is also recommended that you frequently change your password.

Not with standing the foregoing, you should be aware that unfortunately, no data transmission over the Internet may be guaranteed to be secure. As a result, Cognibox does not represent, warrant or guarantee that personal information will be protected against loss, misuse or alteration and accepts no liability for personal information submitted by you, nor for the use or misuse of said personal information by you or by third parties.

In addition, Cognibox will never contact you to request information about your credit card number or bank account. This type of information is sent to Cognibox only after you complete a transaction or make changes to your online account. If you should receive a suspicious email containing a link to update your account information, we strongly advise that you do not click on this link. Instead, access your account directly from the www.cognibox.com website. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or disclose your password or your personal/banking information, ignore the request and contact us immediately.

Collection and processing of personal information for visitors to cognibox.com

Except as otherwise set out herein, we will not disclose, trade, rent, sell or otherwise transfer personal information about our clients to any third party. Furthermore, all of Cognibox’s suppliers sign and consent to a non-disclosure agreement regarding all your informations. Our suppliers agree not to disclose any Cognibox or Cognibox’s clients’ information, documents or data to any third party, whether directly or indirectly.

Service Providers: We may transfer your personal information to third parties who provide services on our behalf, such as payment processing. Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.

These service providers are subject to non-disclosure agreements and other legal restrictions that govern their use of the information which they access through us. These providers are not authorized to use or disclose personal information for any purpose other than to provide services on our behalf or as otherwise required by applicable law.

Legal: We and our service providers must disclose your personal information in response to a search warrant or any other legally-valid inquiry or order, or to an investigative body in the case of a breach of an agreement or breach of law, or as otherwise required by applicable law.

Use of cookies

Cookies are small text files installed on your computer by the websites you visit. They are widely used to help websites operate or work more efficiently, and provide information to the site owner. This site stores the following cookies on your computer.

Google Analytics

We use these cookies to collect information about the way visitors use our site. We then use this information to produce reports and help us enhance our site. Cookies collect information in an anonymous manner, including the number of visitors on the site, which portions of the site our visitors view, and the pages they visit. As a visitor to our site, you can deactivate Google Analytics for display advertising and customize ads displayed on Google’s Display Network on the Ad settings page. You can also opt out of Google Analytics entirely through the Google Analytics Opt-out Browser add-on. Please note that Google Analytics is not involved with the processing of any EU based Cognibox users’ personal data.

HubSpot

These cookies collect information about the ways visitors use our site. We then use this data to produce reports and enhance our site. Cookies also help us customize our marketing efforts in various media and formats. Learn more about the different types of cookies.

Why do we collect this information?

We need this information to better understand your needs and provide you with a better service, specifically for the following reasons:

1. To contact you at your express request.
2. To send us our regular electronic newsletter.
3. To periodically send you promotional emails on new products, services, events, or special offers we believe might interest you, using the email address you provided us.
4. Occasionally, we may use your personal information to reach out to you for market research purposes.
5. To keep in our internal files.

We will not sell, distribute or rent your personal information to third parties unless you provide your express permission or when we are legally required to do so.

For more information

Notwithstanding the foregoing, you may always ask Cognibox not to use or to cease using your personal information. You may do so by phone at 1 877 746-5653, by email at info.cognibox@alcumus.com, or by mail at Cognibox, 528, 5e rue de la Pointe, Shawinigan (QC) G9N 1E8.

General Data Protection Regulation (GDPR) - European Representative

Pursuant to Article 27 of the General Data Protection Regulation (GDPR), Cognibox has appointed European Data Protection Office (EDPO) as its GDPR representative in the EU. You can contact EDPO regarding matters pertaining to the GDPR:

• by using EDPO’s online request form: https://edpo.com/gdpr-data-request/
• by writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium

UK General Data Protection Regulation (GDPR) - UK Representative

Pursuant to Article 27 of the UK GDPR, Cognibox has a UK based DPO. You can contact our UK DPO regarding matters pertaining to the UK GDPR:

• by email at DPO@alcumus.com

• by writing to us at Data Protection Officer, Axys House, Heol Crochendy, Parc Nantgarw, Cardiff, United Kingdom CF15 7TW.